Terms of Service
Prices, Terms & Conditions
Current prices, terms, and conditions are subject to change without notice. All orders are subject to approval at Votivo's Corporate Office in South Carolina.
Payment Policy
We accept payment by Visa, MasterCard, American Express, Discover, Paypal, Apple Pay, Google Pay and ShopPay.
Shipments
Votivo currently ships to all 50 United States, USPS PO Boxes & AF/FPO Addresses.
Shipping Charge
Shipping on orders of more than $75 is FREE.
Sales Tax Charge
A Sales Tax charge will be added to orders when applicable.
Returns
At Votivo, we are creators of one-of-a-kind fragrances for your one-of-a-kind life. To ensure that each Votivo experience you have is an exceptional one, we are here to answer your questions and be of any assistance you may need.
Did your order arrive with a damaged product?
We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team by giving us a call at 1-877-786-8486 or email us at info@votivo.com . Upon receiving your pictures, we will issue a refund for the damaged product or key a replacement at no cost to you.
Did your order arrive with an incorrect item?
If the items you received do not match the items you ordered, please giving us a call at 1-877-786-8486 or email our Customer Service Team at info@votivo.com.
Was your order lost/missing?
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-786-8486 or email us at info@votivo.com. We are happy to investigate your missing order and find a resolution for you swiftly.
Did you not enjoy the fragrances you ordered?
We understand that ordering fragrances online can be difficult as you cannot smell the fragrance beforehand. Please contact our Customer Service Team for assistance by emailing us at info@votivo.com or by calling 1-877-786-8486.
Was the product quality not satisfactory?
Providing you with an elite fragrance experience is our highest priority, so please share your concerns with us. Please email us at info@votivo.com and one of our Customer Service Team will respond within 24-48 hours with a resolution.
If you can provide an image of the bottom label of the item, we will give that information to our Quality Control Team. They will check the batch number and research possible explanations for poor performance.
Changed your mind on your order and wish to return the items?
If your order is in the same condition, you received it in (i.e., the packaging has not been opened/used. The candle has not been lit.) You can return your order for a refund. You will need to return the items at your expense. We ask that you include your name and order number along with the reason for your return. Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:
Votivo LLC
Attn Returns
951 S. Pine Street
Spartanburg, SC 29302
Returns must be submitted within 30 days from the Ship date on your original order. If you have any questions regarding your return, please emailing us at info@votivo.com or by calling 1-877-786-8486.
Did you purchase one of our items from an independent retailer or online marketplace?
We ask that you please contact the retailer where you purchased the product. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service Team by phone at 1-877-786-8486 or email us at info@votivo.com.
Did you have issues with a promo code?
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-786-8486 or email us at info@votivo.com so that one of our Customer Service Team can assist you.
Discontinued and Seasonal Items
Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable.
Holiday fragrances are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever arrives first.
For more information and assistance please click Support widget in the bottom right corner of the website to reach our Customer Service Team.
Contact Information
951 S. Pine Street, Ste 135
Spartanburg, SC 29302
Phone: 1-877-7VOTIVO (877-786-8486)
Fax: 864-585-6147
Monday through Friday, 8:00 am - 5:00pm EST
Email: Votivo Customer Service
Votivo
Website Return Department
951 South Pine Street
Spartanburg, SC 29302
Product Warnings:
All fragranced products are not for consumption. Keep products out of reach of children. Avoid contact of their contents with furniture, fabrics, carpets, finished surfaces, plastics, acrylics and painted items as they may cause damage and/or discoloration. Never leave burning candles unattended. Keep candles away from children and combustible material. Burn candles only in appropriate containers.
