Shipping
We use a standard shipping rate based on the value of the items in your order. In most cases, the greater the value of your order, the greater the cost we incur to ship your order safely. We've created a tiered system to ensure that your order arrives safely and in a timely manner!
Order Value: $35.00 or less
Shipping Rate: $8.00
Order Value: $35.01 - $74.99
Shipping Rate: $10.00
Order Value: $75.00 or more
Shipping Rate: FREE*
2-Day Shipping: $20**
*Please note: in order to be eligible for Free Shipping, your order must be more than $75.00 after any discount codes have been applied.
**2-Day Shipping does not including processing time which is typically 1-2 business days.
Shipping Questions
We ship our products to all 50 United States. We also ship to Post Office Boxes in the United States.
Due to agreements with our international distributors, we do not ship anywhere outside the United States.
Please contact us at info@votivo.com for information regarding how to obtain our products in your country.
If you place your order prior to 2:00 PM EST on a business day, it will typically ship out the same day. Orders placed after 2:00 PM EST or over the weekend will ship out the next business day.
You will receive a notification via email or text when your order ships.
We take care to make sure your order ships in a timely manner. Our default shipping method is FedEx Ground Economy which may take up to 14 business days to deliver.
Please refer to your tracking information for any and all updates. We thank you for your patience while waiting on your order to arrive!
1. Log into your Votivo account to track your order.
2. Use the tracking number included in your shipping confirmation email.
3. Call customer service at 1-877-7VOTIVO (877-786-8486) or send an email to info@votivo.com to check the status of your order.
Returns
If your order is in the same condition in which you received it, you can return your order for a refund. You will need to return the items at your expense. Please include your name and order number along with the reason for your return.
Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:
Votivo, LLC
Attn: Returns
951 S. Pine Street
Spartanburg, SC 29302
Returns must be submitted within 30 days from the ship date on your original order. If you have any questions regarding your return, please emailing us at info@votivo.com or by calling 1-877-786-8486.
Returns Questions
We are so sorry to hear this, and we want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team by emailing info@votivo.com or giving us a call at 1-877-786-8486. Upon receiving your photos, we will issue a refund for the damaged product or send a replacement on us.
If the items you received do not match the items you ordered, please give us a call at 1-877-786-8486 or email our Customer Service Team atinfo@votivo.com.
We are so sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-786-8486 or email us atinfo@votivo.com.
More Frequently Asked Questions
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out by either callingus at 1-877-786-8486 or emailing us at info@votivo.com so that one of our Customer Service team members can assist you!
If there's an issue, we ask that you please contact the retailer where you purchased the product. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service Team by phone at 1-877-786-8486 or email us atinfo@votivo.com.
We have distributors in over 90 countries! Please reach out to our Customer Service Team at 1-877-786-8486 or email us atinfo@votivo.com for more information.
