At Votivo, we are creators of one-of-a-kind fragrances for your one-of-a-kind life. To ensure that each Votivo experience you have is an exceptional one, we are here to answer your questions and be of any assistance you may need.
Did your order arrive with a damaged product?
We want to make it right! Please take a photo of the damaged product and send it to our Customer Service Team by clicking “Support” in the bottom right corner of the website, or give us a call at 1-877-786-8486. Upon receiving your pictures, we will issue a refund for the damaged product or key a replacement at no cost to you.
Did your order arrive with an incorrect item?
If the items you received do not match the items you ordered, please give us a call at 1-877-786-8486 or click “Support” in the bottom right corner to report this error to our Customer Service Team.
Was your order lost/missing?
We are very sorry to hear that you have not received your order. Please reach out to our Customer Service Team at 1-877-786-8486 or click “Support” in the bottom right corner. We are happy to investigate your missing order and find a resolution for you swiftly.
Did you not enjoy the fragrances you ordered?
We understand that ordering fragrances online can be difficult as you cannot smell the fragrance beforehand. Please contact our Customer Service Team for assistance by clicking “Support” in the bottom right corner or by calling 1-877-786-8486.
Was the product quality not satisfactory?
Providing you with an elite fragrance experience is our highest priority, so please share your concerns with us. Please click “Support” in the bottom right corner, and one of our Customer Service Team will respond within 24-48 hours with a resolution.
If you can provide an image of the bottom label of the item, we will give that information to our Quality Control Team. They will check the batch number and research possible explanations for poor performance.
Changed your mind on your order and wish to return the items?
If your order is in the same condition you received it in (i.e. the packaging has not been opened/used. The candle has not been lit.) You can return your order for a refund. You will need to return the items at your expense. We ask that you include your name and order number along with the reason for your return. Once the return is received, our Customer Service Team will issue a refund for the value of the items returned. Returns may be sent to the address below:
951 S. Pine Street
Spartanburg, SC 29302
Returns must be submitted within 30 days from the Ship date on your original order. If you have any questions regarding your return, please click “Support” in the bottom right corner or call 1-877-786-8486.
Did you purchase one of our items from an independent retailer or online marketplace?
We ask that you please contact the retailer where you purchased the product. If it was a gift or you are unable to return to the retailer where the item was purchased, please contact Customer Service Team by phone at 1-877-786-8486 or by clicking “Support” in the bottom right corner.
Did you have issues with a promo code?
Please keep in mind that only one discount can be redeemed per order. If there is an automatic discount you are enjoying based on an item in your cart, you will not be able to apply a promo code to that order.
If you typed in the promo code for a valid and active promotion, but it was not applied to your order, please reach out via telephone at 1-877-786-8486 or click “Support” in the bottom right corner, so that one of our Customer Service Team can assist you.
Discontinued and Seasonal Items
Any products marked as “discontinued” or “final sale” are non-returnable and non-refundable.
Holiday fragrances are only offered June 1st- December 15th. Any returns or requests for refund on holiday products must be within 30 days of shipping or by January 15th whichever arrives first.
For more information and assistance please click “Support” in the bottom right corner of the website to reach our Customer Service Team.